xbij Help Center

xbij has four VIP levels — Bronze, Silver, Gold, and Platinum. Each level has a different weekly cashback rate, and the higher you go, the more benefits you receive. The VIP program is designed to reward regular players.

Cashback rates are set by level: Bronze offers up to 0.4%, Silver up to 0.8%, Gold up to 1.1%, and Platinum up to 1.5% weekly cashback. This cashback is credited directly to your account.

Moving to the next level depends on how regularly and actively you play. The more active you are and the more consistently you play, the faster your VIP level will advance. To check your current progress, log in to your account and visit the VIP section, or ask the support team.

At the end of each week, cashback is added directly to your xbij account balance within the scheduled time. The amount you receive depends on your total bets for that week and your current VIP level. Contact support for more details.

Platinum members receive priority service on top of up to 1.5% weekly cashback. This includes faster withdrawal processing, access to a personal account manager, and exclusive promotional offers. These benefits recognise your long-term loyalty.

In a live dealer game, a real dealer runs the game from a studio in real time. You watch everything through a high-definition video stream on your device. Card dealing, spinning the roulette wheel, or rolling the dice — it all happens just like in a real casino. You place bets by clicking on screen and see the results instantly.

Betting limits vary across different table games. Each game has a set minimum and maximum bet amount, which is shown on screen before the game starts. Options range from low-stake tables to high-stake VIP tables. Check the table details in the game lobby for specific limits.

In roulette, a ball is spun on a rotating wheel and you predict which slot it will land in. You can bet on a specific number, a colour (red or black), or odd or even. Betting directly on a number pays more but has a lower chance of winning; betting on colour or odd/even has a higher chance of winning but pays less.

Yes, both Teen Patti and Andar Bahar are available on xbij. Teen Patti is a South Asian card game where you build the best hand from three cards. Andar Bahar is a simple game where you predict whether a card matching the middle card will fall on the left (Andar) or right (Bahar) side. Both are easy for beginners to pick up.

In baccarat, you choose which of two hands — Player or Banker — will score closest to 9. You can bet on Player, Banker, or a Tie. Card values are added together and only the units digit of a two-digit total counts. It is a simple, fast-paced game that is even more enjoyable with a live dealer.

Yes, xbij's support team provides service in both Bengali and English. With Bangladeshi players in mind, we make sure you can get help in your own language. Language is never a barrier — whether you write in Bengali via live chat or email, you will get an equally competent response.

Before contacting support, have your account username or registered email address on hand. If your issue involves a transaction, note down the date, amount, and payment method. If you have a screenshot of the problem, sharing it will help resolve things faster.

xbij's support team is available 24 hours a day, 7 days a week. Whether it is night, early morning, or an Eid holiday, you can get help at any time. You can reach us via live chat or email at any hour according to Bangladesh Standard Time (BST, UTC+6).

xbij currently offers two support channels. The first is live chat — get instant help directly through chat on the site or app. The second is email — you can write a detailed description of your issue to [email protected]. Both channels are available in Bengali and English.

Yes, for security reasons xbij ensures that withdrawals can only be made to a payment method registered in the account holder's own name. This means your bKash, Nagad, or Rocket number must match the name on your xbij account. Withdrawals to third-party numbers are not permitted — this is a protective measure to prevent fraud and money laundering.

Withdrawals on xbij are generally completed within 1 hour. The process starts quickly once your withdrawal request has been verified. bKash, Nagad, and Rocket are the fastest options. Bank transfers may take slightly longer depending on the bank's own processing time.

No, xbij's withdrawal service runs 24 hours a day, seven days a week. Withdrawal speed remains the same at night, on Fridays, or on public holidays. Since mobile banking (bKash, Nagad, Rocket) is instant, funds typically arrive within 1 hour even late at night.

The minimum withdrawal amount on xbij is ৳500. This limit applies to all payment methods — bKash, Nagad, Rocket, and bank transfer. You can submit a withdrawal request once your balance is ৳500 or more. Note that the minimum deposit amount is ৳100.

xbij offers four withdrawal methods: bKash, Nagad, Rocket, and bank transfer. For bank transfers, having an account with a major Bangladeshi bank such as Dutch-Bangla Bank, Islami Bank, or BRAC Bank is convenient. The minimum deposit amount for each method is ৳100.

A wagering requirement means you must place a certain amount in bets before you can withdraw bonus funds. On xbij, this is calculated at 10 times the bonus amount only — not including your deposit. For example, if you receive a ৳1,500 bonus, you need to place ৳15,000 in bets before you can withdraw winnings from that bonus.

To receive the welcome bonus, first open an account at xbij and make your first deposit. A 150% first deposit bonus will be added to your account automatically — up to a maximum of ৳5,000. Example: deposit ৳1,000 and you will receive ৳1,500 as a bonus, making your total balance ৳2,500. For any questions, please contact the support team.

Slot games generally count in full toward the bonus wagering requirement. Live casino games such as baccarat, roulette, or Teen Patti may count partially. The exact contribution percentage for each game is clearly stated in the bonus terms and conditions. Read the specific bonus terms or ask support to be sure.

Yes, bonuses have an expiry period. If the wagering requirement is not completed within the set time, the bonus is automatically cancelled. The period typically starts from the day the bonus is credited. Begin wagering at your own pace after receiving the bonus — but once the deadline passes, the bonus cannot be recovered.

Yes, you can request to cancel a bonus. Contact the support team to do so. However, cancelling a bonus generally means only your own deposited funds will remain in your balance, and any winnings from the bonus will be forfeited. Speak with support before cancelling to understand your situation fully.